Trusted since 1981

24X7 NETWORK MONITORING

The Network monitoring tool requires network server space or a dedicated workstation appliance on premise. From time to time the monitoring tool will issue network alerts to potential trouble areas. If the issue requires anything other than routine maintenance, a helpdesk case may be opened resulting in a helpdesk charge. PRONTO utilizes LogicMonitor® a solution that monitors various devices and servers continuously and will be installed on CLIENT’s site.

ERP ENHANCEMENT

ERP related process improvements, customization requests, training, integrations and break/fix support is the pre-eminent service provided by this agreement. The client must utilize QAD, EPICOR or INFOR ERP software (CORE ERP). Clients may use any other ERP software. Pronto will support that ERP for the client. All tickets opened on either an ERP & CORE ERP or other software will be solved in a manner which least impacts the upgradeability of that software.

NETWORK AND SECURITY

Network and security support includes any network or security related issues. This may range from connectivity to utilization and performance. The issues may be related to viruses, denial of service attacks, firmware upgrades, ISP outages and so forth. Support will certainly include working with specific vendors to resolve the issue(s) and may include recommendations for hardware or wiring.

HARDWARE

Client hardware including any server, work station, printer, switch, hub, modem and wiring may be included in this service. Procurement of hardware, including quoting and selection or guidance of hardware will be supported.

Drafting & Engineering

Drafting & Engineering

Autodesk and SOLIDWORKS shall be supported. Support will include all typical support such as issue resolution and patches, and may extend to training. Support may, at the client’s discretion, encompass work product by way of updated designs and work load augmentation. Integration and coupling of CAD with ERP quoting is an often used skill of PRONTO.

OFFICE HELP DESK

Microsoft Office assistance, and similar products, including but not limited to Word, Excel, PowerPoint, Project, Visio and Outlook will be provided. This support will include how-to, formulations, best practices, tips and know-how which may include writing scripts or macros. The hours for the OFFICE HELP DESK are from 8AM-5PM CT, Monday through Friday excluding holidays. All tickets can be opened 24 hours a day by emailing helpdesk@prontoprogress.com or by calling (262) 524-5500 during business hours (8AM-5PM CT)

OFFICE HELP DESK

Progress Development and Maintenance

Pronto Progress became a partner of Progress® Software Corporation, Ticker PRGS in 1990. Pronto Progress has maintained a deep understanding and appreciation of the utility of the language and the database of Progress®. Pronto mainly works QAD, INFOR and EPICOR®. They have their roots in the Progress 4th G/L language or still utilize the language. This is because INFOR and EPICOR are now a 100% .NET stack. A multitude of other systems are supported by Pronto Progress including Warehouse and Distribution solutions from Apero and legacy systems such as Syteline, Symix, Syman, Vantage and Vista. If you have it, we'll support it. Pronto Progress will get your business working efficiently with the technology stack already in place.

DATABASE ADMINISTRATION

All databases are monitored to insure proper backups are being made. We also assure the recovery of the database from a backup. We check databases against any corruption. Pronto also updates any database software, provides installation of all patches, index and stored procedure integrity. Pronto's developers also engage in efficiency monitoring, query tuning, database locking and database tuning. Schema changes are reviewed and applied. Each client is given personalized advice on database management manners. The ERP & CORE ERP databases are Microsoft SQL, ORACLE and PROGRESS. This service often extends to other databases such as Microsoft Access or MySQL.

CRYSTAL AND SSRS REPORTING

Pronto provides reporting support for automated document production, debugging, design, filtering, formatting, functional fitness, and summarization. Developers at Pronto provide support for speciality label printers such as Zebra label and reporting written in Progress® 4thGL or its derivatives. Pronto supports database reporting tools your business uses such as Microsoft Access, SQL or custom/legacy reporting. ODBC and other database connectivity are also supported.

BI BUSINESS INTELLIGENCE

Pronto is a business partner of Rocket Software maker of CorVu. We also support other business intelligence software. Support packages include upgrades, installation, user training and development of data cubes and reporting views. This is all done at the direction and request of the client.

CRYSTAL REPORTING, AN SAP Product

SAP Crystal Reports is a robust production reporting tool which performs well on early versions of EPICOR. This includes E9, Vantage and Vista. SAP Crystal Reports turns almost any data source into interactive, actionable information. The data can be accessed offline or online, from applications, portals and mobile devices.
Our experience with Crystal Reports at Pronto Progress extends to reports, charts and a near Business Intelligence experience.


Because of EPICOR's move to a purely .NET stack, Pronto is experienced in moving previously written Crystal Reports to the E10 supported Microsoft® SSRS tool. (SQL Server Reporting Services)

Telerik Reporting

Crystal and SSRS are the gold standard for deployed, pre-built ERP packages that Pronto Progress works with. This includes Navision, QAD, Epicor, SAP and INFOR.

There are business people who insist on truly state of the art reporting which would require more native development skills. Pronto Progress uses the Telerik reporting tools for heroic speed, accuracy and deployability. This is a tightly integrated capability that fits the wide ranging demands of some of the most sophisticated customers. Telerik reporting tools enable Pronto to exploit multiple asymmetric data sources such as web services, RSS feeds, disconnected EXCEL files and so very much more, all in one reported dashboard.

HTML5 MVC Kendo UI

Kendo UI is an HTML5 user interface framework for building interactive and high-performance websites and applications. The framework comes with a library of 70+ UI widgets, an abundance of data-visualization gadgets, client-side data source, and a built-in MVVM (Model-View-ViewModel) library. Kendo UI provides AngularJS and Bootstrap integration. Kendo UI is distributed as part of several product units. Your business can choose product units based on your project requirements. Pronto routinely writes SOAP (Simple Object Access Protocol) using XML (Extensible Markup Language) and JSON (JavaScript Object Notation) web services. This supports .Net applications or truly native iOS and Android applications.

SSRS REPORTING

Pronto Progress supports Reporting Services (SSRS) SQL Server 2016 and Other Versions

Pronto will create, deploy, and manage reports for your organization with the range of ready-to-use tools and services that SQL Server Reporting Services provides.
Reports can be mobile, interactive, tabular, and graphical. This includes a variety of data, including relational, multidimensional, and XML-based data sources. Pronto Progress can create reports which include rich data visualizations, including charts, maps, sparklines, and KPIs. Pronto Progress technicians will design Reporting Services reports within the Microsoft Visual Studio environment, fully integrated with SQL Server tools and components.
We can use Reporting Services reports in the standalone Report Builder app or Reporting Services mobile reports in the Mobile Report Publisher.

Progress® Development and Maintenance

Pronto Progress became a partner of Progress® Software Corporation and Ticker PRGS in 1990. Pronto Progress has maintained a deep understanding and appreciation of the utility, language, and the database of Progress®. Pronto works with ERPs such as (QAD, INFOR and EPICOR®). They all have their roots in the Progress 4th G/L language or still utilize the language although INFOR and EPICOR. Pronto Progress supports a multitude of other systems. This includes warehouse and distribution solutions from Apero. Legacy systems such as Syteline, Symix, Syman, Vantage and Vista are also supported. If you have it, Pronto will support it. We can work with h the technology stack you already have in place.

NativeScript by Telerik

Pronto Progress developed a Yacht management system in 2010 for Bluewater in Fort Lauderdale, FL. This .NET cross platform was based on the Silverlight tools from Microsoft. Pronto Progress utilized robust controls from Telerik to make an appealing application that could work whether the yachtsman had web access.

This relationship with Telerik has grown to include development for iOS and Android and Windows Mobile devices using a single code base to support multiple devices.

DBA
DATABASE ADMINISTRATION & Performance Tuning

Progress® Microsoft® SQL, Microsoft® Access, Oracle, MySQL, are database technologies that Pronto Progress will support, install, tune, backup and restore.

If you engage Pronto through our ESP process, we will monitor all databases to insure proper backups are being made. In the event of a recovery, Pronto will engage in the backup process. The process will ensure your database is restored to the last possible valid transaction. Health Checks will be routinely performed to ensure database integrity against any corruption.

Pronto Progress will perform updates of database software, installation of patches, security patches, index rebuilds and stored procedure tuning under any engagement. Schema changes will be created or reviewed and applied.

BI
BUSINESS INTELLIGENCE & CorVu

Pronto Progress is a business partner of Rocket Software, the maker of CorVu and Discover. Pronto supports a host of other BI solutions; This incudes some that we have already developed for EPICOR, QAD and Infor.

CorVu business intelligence solutions help organizations transform high volumes of raw data into meaningful information. This helps organizations identify new opportunities, act on critical issues, and modify failing processes. Rocket BI and Analytics solutions include application developer-focused products and end user enablement and deployment products.

CorVu NG is a stand-alone solution for developers that offers an advanced visual application development platform to create extensive and intuitive user interactions for communities of end users. CorBusiness, HyperVu, and CorPortfolio work together to provide a design and deployment environment more suitable to business users/non-developers.

CorVu enterprise performance management solutions help organizations transform static document and spreadsheet-based strategies into execution. CorVu is complete with automation and mobile access capabilities.

BI
Rocket Discover

Discover is the ROCKET solution for Self-Service Data Preparation. Explore the intuitive data canvas. Connect to local data sources, server based, relational, cloud, and mainframe. BI Rocket Discover supports IBM Cognos TM1 and Cognos 10 BI. Seven simple operations let you join filter, append, sum, and pivot your data across disparate sources.Your business now has enriched data to populate your next visualization for deeper insights. Data lineage shows you field origin of each data element. This ensures tighter governance and confidence in the data you are using.

Your business can define, communicate, assess, and manage your key objectives, initiatives, and operational metrics. Your users will be empowered to understand current performance, evolve corporate strategy, and collectively contribute to the improvement of operating results.

Start making more informed business decisions today! Experience the power of Rocket Discover.

Connect & Enrich - Instantly add and blend data sources across the enterprise.

Explore & Discover - Create countless dashboards and begin data exploration & analytics.

Share & Collaborate - Simply drag and drop a dashboard into a chat box, to start collaborating with your team. Discover Data Your Way.

ENTERPRISE SERVICE PROVIDER

You probably know what a Managed Service Provider is. Now, take that to the Enterprise level, where Pronto will support EPICOR as well as all their down-rev versions AS WELL AS your network, administration and all the Integration with those systems every enterprise uses to be competitive today. No silos, just solutions. Why something doesn't work is secondary to getting you back in the game.

Traditional - On/Off SITE - Dedicated

Many of Pronto's engagements have lasted for years, sometimes full time, often only part time but always with the same dedicated resource that the client has come to know. Consider the serious advantages of using a Pronto resource who already knows some of your business practices, culture and goals then multiply that advantage over the course of a decade.

Request A Quote

Whether you engage Pronto as an Enterprise Service Provider or you have a Pronto resource working issues on a budget, clients often have larger projects that require significant investment and must be managed both as to content and as to price so that the return on the investment that was projected at the inception of the project may be realized. For those instances, in conjunction with or outside other services, Pronto stands ready to develop a full functional specification, detail design, implementation plan and training schedule for the life cycle of the project. If you have a project, documented savings, market penetration, new product or other return and you need to deliver on budget to that target THIS service is for you.