Dirty little secret
7.6% of 5,000 suppliers integrate with Fastenal.Almost half of those use considerable clerical labor. Such a fat process.
Lean your processes
Pronto's Fastenal Integration Tool-set (FIT) gives you the technology and guides the process so that one transaction serves many purposes. For example, a finished work order or job and a receipt to inventory is something you are already doing. In a lean process, this one transaction would automatically be reflected in your product availability to Fastenal. You would not MANUALLY update Fastenal nor would you even run the update process. It is automatic using FIT.
Make EVERY process trainable
Every business relies on people, processes and technology. Institutional knowledge in the form of experience and seniority will leave the building. It is inevitable. The cost of recreating that institutional knowledge is excessive. Pronto's Fastenal Integration Tool-set (FIT) allows your business to create these trainable processes. Pronto Progress stands ready to assist you, as we have for many other firms.
Quality over price
Once you've leaned your processes and mitigated the personnel issues with training and Pronto's Fastenal Integration Tool-set (FIT), your attention must remain on Quality. Your customer service only matters if the product is a quality product. Fastenal is very attuned to this. The cost of acquiring a customer is high and the risk of losing the customer too great to risk shoddy product for Fastenal.